FAQs
How to subscribe to the system?
Please register or sign up on our website.
How to sign in and sign out of Alienation?
Please enter user ID and Password to Log In, To Log Out, click the profile icon on the top right side and click the Log Out icon.
Can I transfer my master data such as Stock, Customer, Supplier, Bank, GL Code, Assets from other accounting software?
Yes, please go to related Import module and download the provided template (.xlsx or .xls) and ready the data according to the template format. Upload the ready template in the system.
How can I assure that the system is active after I have registered & paid?
You should receive a confirmation email after you have subscribed. The packages/modules that you subscribe will be
unlocked & it can be used directly in your system.
How can I be sure that my data is secure and safe?
➢ ISO 27001:2013 is the internationally recognized specification for an Information Security Management System (ISMS),
& is one of the most popular standards for information security.
➢ It reduces the organization’s information security and data protection risks,
➢ Helps to attract new customers and retain existing clients, & also to save time and resources,
➢ Improve reputation & strengthen trust in your organization.
How can I subscribe to this system?
➢ There are 2 ways to place your subscription.
➢ Sign up to create your free account, & proceed to purchase from the portal.
➢ You can also contact our Sales Department. They walk you through your purchase.
What is the Order Procedure?
➢ We will review your purchase.
➢ We check & process your purchase.
➢ You will receive an invoice.
➢ Once payment is confirmed, you shall receive a confirmation email within 24 hours.
How much is the cost of the subscription?
We have 3 packages, with different prices & features, suited to your needs. You can check them out at the Product page.
How long does it typically take before I receive my invoice after placing an order?
You shall receive an invoice within 24 hours.
How long does it took before I can use my system after subscribing to a package?
Processing time will only take a few hours and an email verification will be sent to your email.
What payment methods can I use?
We support payment through PayPal, Credit Card, GIRO & Online Transfer.
Is there a manual for me to use the system?
Yes. You will receive a complete manual to guide you through the system. Please read it before using the sytem.
Are there any Demos & Tutorial Videos to guide me?
If the user manual can’t help you much, you can refer to our demos and tutorial videos. Click on the video icon at the
right side of the top menu to access them.
